Grievance Handling mechanism in Asha International;

With aims to address employee concerns and complaints promptly and fairly, the Asha international has a well-structured grievance handling mechanism as follows: –

Establishment of Grievance Redressal Committee: The Company Form a committee consisting of representatives from management, employees, and external members if needed. The committee should be empowered with authority to investigate and resolve issues.

Confidentiality and Transparency: All communication related to grievances is confidential and handled professionally while maintaining transparency throughout the process.

Grievance Reporting Channels: There are multiple channels for reporting grievances, including face-to-face meetings, written submissions, email, or online forms.

Timely Response: The top management of the company respond to grievances within a reasonable timeframe, typically no longer than seven days after receiving the complaint.

Investigation Process: The management of the company investigate each case thoroughly and objectively by gathering evidence and interviewing relevant parties.

Communication: The Company keep both the complainant and respondent informed about the progress of their case at every stage.

Resolution: The Company resolve the issues through mediation, negotiation, or arbitration as per the nature of the issue. If necessary, involve third-party mediators or legal experts.

Documentation: The Company maintain detailed records of all cases, including the initial complaint, investigation findings, actions taken, and final outcome.

Feedback Mechanism: The Company has mechanism to seek feedback from employees regarding the effectiveness of the grievance redressal system and make improvements accordingly.

Training Programs: The Company conducts regular training sessions for managers and staff to enhance their understanding of the grievance handling procedure and improve their conflict resolution skills.